Frequently Asked Questions
Find quick answers to your questions about Keyzig. If you can't find what you're looking for, don't hesitate to contact us.
How does keyzig work?
Keyzig gives you a unique QR code to attach to your belongings: you stay reachable without being exposed. Whoever scans your item writes to you without knowing who you are. We forward the message by email, SMS or WhatsApp, depending on your preferences.
What can I use keyzig for?
Keyzig fits many uses. As a key ring on a set of keys or on a dog collar. Some people use it on their boat, to stay reachable while at anchor. We provide the solution, you invent the uses, and we are curious about yours.
Is my personal data protected?
Yes. We never display or share your personal data unless you choose to do so yourself. The person looking at your keyzig never sees your details. The full story is in our privacy policy.
What if I buy several keyzig holders?
Each holder carries its own code. You can link them to the same account and follow all your belongings in one place, with per item notification preferences if you want them.
Can the QR code wear off or break?
As a rule, no. Our QR codes are made to stay readable even when damaged. Durability depends on the material and the engraving: we only work with reliable partners.
How much does the keyzig service cost?
Buying the holder includes the service for life. No subscription, no hidden fees: a single payment for permanent protection.
Can I use keyzig abroad?
Yes. The system works everywhere. An internet connection is all it takes for someone to scan your code and write to you.
What if nobody finds my item?
Keyzig clearly improves your chances of recovery, without being able to guarantee them. Looking after your belongings remains the first protection.
Is a mobile app needed?
No, and that is an advantage. Whoever finds your item only needs a phone with a camera: they scan the code from their browser.
Can I deactivate a keyzig holder?
Yes, from your account. Once deactivated, people who scan the code see a message saying the item is no longer followed.
What if the QR code does not work?
First check that it is neither damaged nor dirty. If the problem persists, write to support: we replace any faulty holder free of charge.
Can I customise the contact message?
Not yet. That should arrive in the coming months. If you have a precise need, tell us about it.
Couldn't find your answer?
Our support team is available to help you personally.